Useful Information

Policies

After your luggage is in your possession, proceed outside of baggage claim to the sidewalk in front of the terminal. DO NOT cross over to the tram, or middle median; we are located off airport property. Turn right on the sidewalk and walk to the end of the terminal, where the green and white TAXI sign is located. Behind the TAXI sign, there is a glass-enclosed waiting area. Give us a call at (808) 707-7029 when you are in the glass-enclosed waiting area, and we will send a shuttle driver to meet you. Our office hours are from 8am-4pm daily. Mahalo!

At the time of pickup, the customer must present a valid drivers license, proof of insurance and the credit card used to make their reservation. The customer and any additional authorized drivers may be subject to a driving record and license check with the DMV. We reserve the right to deny the rental based on the DMV report. We do not accept any paper or temporary license. Minimum age to rent is 18. Renters ages 18-24 will pay an under-age fee in addition to the cost of their rental. Must return the rental vehicle full of fuel, or at the level the car was first rented. If fuel level is returned less than full, there will be a per gallon charge of 9.75 USD per gallon.

Non-prepaid customers will receive a grace period of 4-hours after their scheduled pick-up time to receive the vehicle. After the 4-hour grace period, non-prepaid reservations will be subject to availability. Please call the location directly for any flight delays or same-day changes in pick-up time.

All vehicles are restricted to the island of Maui.

AmEx, Diner's Club, MasterCard, Visa, Discover, Carte Blanche and Eurocard are all accepted at the time of rent. No other cards accepted. There will be an authorization on the credit card at the time of rent for a 200.00 USD security deposit, plus the cost of the estimated rental.

Debit cards are accepted from airline arriving customers with a round-trip ticket.

Driver’s License and credit/debit card must be in the renters name. Debit cards will be authorized for a 500.00 USD security deposit, plus the estimated cost of the rental.

Unused Deposit funds taken at time of rent will be refunded through your bank or payment card processor after the vehicle is returned. Due to bank processing, it may take up to 14-days for refunds to appear back in your account.

Prepaid/gift cards are not accepted at any time, including but not limited to PayPal, Chime, etc. We do not accept cash as payment for deposits on rentals.

Drivers age 18-20 will be charged an underage surcharge of 25 USD per day, and drivers 21-24 will have a surcharge of 20 USD per day. Underage drivers are only able to rent economy, compact, intermediate, standard, and fullsize sedans.

Additional driver fee - 10.00 per day. However, there can be no additional driver charge if the second driver is the renter’s spouse, child or person for whom the renter is a legal guardian, sibling, parent, grandparent, employer, or coworker, as specified.

Additional drivers must qualify the same as the renter to drive.

Any form of proof of insurance is accepted as long as the full coverage policy is transferable to the rental. Discount insurance companies are not accepted as they usually will not extend coverage to the rental vehicle.

Local renter are renters with residence in Hawaii. Local renters must have a major credit card issued to their name.

To those who are considered to be local renters, we appreciate your business. In order to serve you we require that you have a major credit card in the renter’s name (No Debit Cards Permitted). We also require that you have full coverage automobile insurance that will extend to a rental vehicle. You must also have a recent utility bill issued in renter’s name within the past 30-days. A security deposit of 500 USD USD will be held, plus the estimated total of the rental. You are provided 100 free miles per day with additional miles at 0.40 USD. Certain geographic driving limitations apply.

OFFICE HOURS

Mon: 08:00 AM - 04:00 PM

Tue: 08:00 AM - 04:00 PM

Wed: 08:00 AM - 04:00 PM

Thu: 08:00 AM - 04:00 PM

Fri: 08:00 AM - 04:00 PM

Sat: 08:00 AM - 04:00 PM

Sun: 08:00 AM - 04:00 PM

COVERAGE PLANS

LDW - Tier 1 - 25.00 USD per day - Optional

LDW - Tier 2 - 29.00 USD per day - Optional

PAI - 5.99 USD per day - Optional

SLI - 36.99 USD per day - Optional

RSP - 4.99 USD per day - Optional

RLP - Tier 1 - 19.99 USD per day - Optional

RLP - Tier 2 - 29.99 USD per day - Optional

Tier 1 includes CCAR, ECAR, FCAR, ICAR, SCAR, XXAR

Tier 2 includes FVAR, IFAR, MVAR, PCAR, PVAR, SFAR

SPECIAL EQUIPMENT

TRH - 25.00 USD

CSI - 9.95 USD per day

CST - 9.95 USD per day

CBS - 9.95 USD per day

NAV - 12.95 USD per day

Tier 0 includes CCAR, ECAR, FCAR, FVAR, ICAR, IFAR, MVAR, PCAR, PVAR, SCAR, SFAR, XXAR

Expert advice to make your journey go smoothly

Always ask for directions to the nearest gasoline station to the rental drop-off location. Keep your fuel sales slip as proof of refueling.

Take time to familiarize yourself with the vehicle controls before leaving the parking area

Fully inspect the vehicle for signs of damage and report them to the rental desk before leaving the parking area

Ask for a map at the car rental desk

When visiting a location for the first time, always choose a safe parking spot like a supervised parking lot